Refunds and Returns Policy
Effective Date: 30th January 2025

At FiveFold Interiors, we strive to provide high-quality interior design and implementation services tailored to your needs. Our Refunds and Returns Policy outlines the conditions under which you may request a return or refund, ensuring a transparent and fair process for both our customers and our business.

1. Eligibility for Returns and Refunds

Since our services primarily involve customized interior designs and implementations, we have limited return and refund options. However, we offer resolutions in the following cases:

  • Defective or Damaged Products: If any delivered product (e.g., furniture, fixtures) is damaged or defective upon arrival.
  • Service Dissatisfaction: If the completed service does not match the agreed design specifications or contractual terms.
  • Order Cancellation: If the cancellation request is made before project initiation or product dispatch.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at fivefoldstudioshyd@gmail.com within 7 days of delivery.
  2. Provide Details: Include your order number, a clear description of the issue, and supporting images (if applicable).
  3. Approval & Pickup: Upon approval, we will arrange for product pickup or request return shipping (fees may apply).

3. Refund Process & Timeframe

  • Product-Based Refunds:
    • Refunds for defective or damaged items will be processed within 7-14 business days after return approval.
    • Refunds will be credited to the original payment method.
  • Service-Based Refunds:
    • If services are canceled before execution, a partial refund will be issued based on work completed.
    • No refunds will be provided for completed projects unless contractual obligations are unmet.

4. Fees & Costs

  • Return Shipping Fees: Customers may be responsible for return shipping costs unless the issue is due to our error.
  • Cancellation Fees: If a service or project is canceled after initiation, a cancellation fee may be deducted from the refund.

5. Exceptions & Non-Refundable Items

The following items are non-refundable:

  • Custom-made furniture or décor items designed specifically for your space.
  • Services that have been fully executed and delivered.
  • Items damaged due to customer mishandling.

6. Contact Us for Assistance

For any questions regarding returns or refunds, contact us:

FiveFold Interiors
Address: Kakatiya Hills, Road No. 1, Madhapur – 500081
Email: fivefoldstudioshyd@gmail.com
Website: https://fivefoldinteriors.in/

7. Updates to This Policy

We may update this policy from time to time. Any changes will be reflected on this page, and continued use of our services constitutes acceptance of the updated terms.

Last updated: 30th January 2025